1. First hand impression:

 zZounds is a relatively small and not so well-known music store. It should not keep us from mentioning it here on Music Stores Online.

First hand impression of the page seems very professional. zZounds offers you a number of different options to find what you are interested in, and lots of information on products and other news.

More on that later.


2. Usability:
zZounds online music store has a good and orderly structure. It is easy to find you way around the site. Located in the middle of the front is a large number of established products, offers and news, that are not in a particular order, but never the less worth checking out.

zZounds offers several ways to find your preferred product.
At the top of the site zZounds give you 10 head categories. (Guitar, bass, drums, etc.).
Also at the top of the site you can find the different brands, and with a click, you get all the brands listed in alphabetical order. Here you can also see how many products the store has in stock.
In the left side you get the same 10 categories which are at the top. But here the categories are expanded so you get a glimpse of what to expect.
 
There is also a search box to help you find what you need.

I must say that it is very easy to find the different products. zZounds is very user-friendly !!!!. 

   
3. Selection: 
zZounds is in the top of Internet shops,  regarding to the supply of brands and products. The selection is very good, but there are limitations. zZounds keeps to the more popular products, which is OK, they can not have all the brands.



4. Customer service: 
At zZounds, you have several options for help.
-- There is a toll free phone number you can call open 8AM-10PM 7 days a week.
Musicians answer the phone at Internetounds.
-- Live chat each day from 8AM-9PM.
-- There is a FAQ page where you can see answers to previously asked questions
-- And of course email.

In addition zZounds  promises you a Lowest Price Guarantee. That means, that if you can find you product in another stores at a lower price, you get the same price at zZounds. COOL!!!!!


5. The purchase:
It's very easy to purchase the product you want. Just find the product and click the "Add to cart" button. When you are done shopping you go to your cart and push the "Checkout" button. If you are a new customer you will have to fill out the form with your name and address, etc. and your credit card information.


6. Delivery:
zZounds do not deliver to Europe!!!!
But they offer free delivery in the U.S., with a delivery time of 7 days. If you want it to go quickly, you have the option to pay $ 29 and you have your item 2 days after. You can also pay $ 65, and your item will be in your hands the following day.
 
But it is not all items which has free delivery, prices are set individually for each item and can be found next to the price on the items description page.
You get a tracking number so you can keep up with where your package is.

It is possible to return the things you buy at zZounds.com. But you will have to pay for the shipping of the item. When returning the item it is very important that you return all parts of the product including the manual and warranty card, etc.
 
 
7. Store evaluation:
All in all, it must be said that zZounds.com is one of the better Internet shops in the market.
They have a nice variety of products, and their site is very user-friendly.
Their payment and shipping policy is easy to find and very fair. In addition, it is easy to contact the store, if you have any problems or questions.
I must also mention again that zZounds offers price guarantee, so you are sure to get it to the lowest price. That rocks!!